Terms of Use

1. About these terms

These terms are an agreement between you and Arkan Alray Company LLC, trading as ARETION Consulting ("ARETION", "we"), registered in the Kingdom of Saudi Arabia (commercial registration 7050596217). By creating an account or making a booking you accept them. Corporate mandates are governed by their own written contracts.

2. The service

The platform lets you book a consultation with an ARETION Senior Advisor in one of three formats:

• online, by Zoom;
• on-site, once the advisor has approved the request; or
• document review, where you upload documents for the advisor's evaluation.

ARETION operates the platform and takes payment; the advisor delivers the consultation.

3. Not an emergency or medical service

Consultations on the platform are non-medical. They do not include examination, diagnosis, treatment or prescriptions, and they do not create a doctor–patient or any other clinical relationship. Seek care from licensed healthcare professionals whenever you need it, and do not delay that care because of anything said on the platform.

Do not use the platform for an emergency. If you or someone else may be in danger, call 997 or 911, or go to the nearest emergency department.

4. Your account

• Accounts are for adults. A parent or legal guardian books consultations that concern a child.
• Give accurate details and keep them up to date.
• Keep your password private. You are responsible for what is done with your account.
• One account per person. Do not share your account.

5. Booking and payment

• Each advisor sets their own fees. The price is shown before you pay, in Saudi riyals, including 15% VAT.
• You can pay by mada, Visa, Mastercard or Apple Pay through HyperPay, or with credit in your ARETION wallet.
• A booking is confirmed only once it is paid. Your meeting link and confirmation are sent after payment.
• An unpaid booking holds the time for 24 hours (1 hour if the session is less than 24 hours away), and never past the session's start. After that it is released automatically and any wallet credit you applied is returned.
• On-site consultations must be approved by the advisor before you pay. A request that is not answered lapses after 24 hours or at the session time, whichever comes first.
• We issue a VAT invoice for paid bookings.

6. Sessions

• The Zoom link opens 5 minutes before the start time.
• Each session ends at its scheduled end time, including when you join late.
• Sessions are not recorded by ARETION. Do not record a session without the advisor's agreement.
• You can ask to extend an online session near its end; the extension is charged at the advisor's online rate and depends on the advisor's availability.
• If you do not attend, the session counts as delivered.

7. Cancellations, rescheduling and refunds

Cancellations, rescheduling and refunds follow our Refund & Cancellation Policy. In short: cancellation is free up to 24 hours before the start; within 24 hours, 50% is refunded; nothing is refunded once the session has started; a document review is refundable in full until the advisor starts it; and rescheduling is free, once per session.

8. Credits, coupons and referrals

• New clients receive a one-time SAR 50 welcome credit. A client who joins through a referral receives SAR 50 instead, not in addition.
• When someone you referred pays for their first booking, you receive SAR 50 in credit. If that booking is refunded, the credit is reversed.
• Wallet credit can be used only for bookings on the platform. It has no cash value and cannot be withdrawn.
• Coupons are subject to the conditions stated with them, such as validity dates, usage limits and the advisors they apply to.

9. Acceptable use

You must not:

• use the platform for anything unlawful, fraudulent, or contrary to public order or morals under Saudi law;
• harass, threaten or abuse an advisor or our team;
• access, scrape or extract data from the platform by automated means, or use its content to train AI systems;
• try to get around payment, or book outside the platform with an advisor you met through it in order to avoid our fees; or
• interfere with the platform's security or operation.

10. Intellectual property

The platform and its content are owned by ARETION or its licensors and are protected by the Saudi Copyright Law and Trademark Law. Written material an advisor gives you is for your own use and may not be published or resold without our written permission.

11. Third-party services

Payments are processed by HyperPay and online sessions run on Zoom. Their own terms also apply when you use them. We are not responsible for an outage of a third-party service, but we will help you rebook a session it affects.

12. Liability

To the extent permitted by the laws of the Kingdom of Saudi Arabia, ARETION is not liable for indirect or consequential loss arising from your use of the platform. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be excluded under Saudi law, including your rights under the Consumer Protection Law and the E-Commerce Law.

13. Suspension and closing your account

We may suspend or close an account that breaches these terms. You may ask us to close your account at any time by writing to dpo@aretion.org. Paid bookings are then handled under the Refund & Cancellation Policy.

14. Changes to these terms

We may update these terms when the platform changes. The date at the top of this page shows the latest version. Bookings already paid for follow the terms that applied when you paid.

15. Governing law and disputes

These terms are governed by the laws of the Kingdom of Saudi Arabia, with the principles of Islamic Sharia applying where relevant. A dispute is first negotiated in good faith for 30 days after written notice. If it is not resolved, it is referred to binding arbitration before the Saudi Center for Commercial Arbitration (SCCA) in Riyadh, in Arabic. Either party may seek urgent interim relief from the competent Saudi courts. Mandatory consumer rights in your own country are not affected.

16. Contact

Questions about these terms: compliance@aretion.org. Help with a booking: contact@aretion.org or the Support page.